I have a problem with the product I’ve bought, how do I contact you?
If you experience any problems with your purchase don’t worry, we’ll take care of it for you. Call us on 0844 561 62 63 or email us at customer.services@dixonsretail.com
How do I change product?
That’s not a problem. You can return your product in its original undamaged packaging within 21 days* and we’ll give you a exchange or full refund, provided you have your receipt – no questions asked.
If you're unable to get back to one of our Dixons Travel Stores in the UK, please visit one of our UK Currys or Currys.digital stores.
I need to return my product as it has developed a fault.
If your product develops a fault within the first 21 days we’ll always offer you the choice of an exchange or refund. If it develops a fault during the remaining guarantee period we’ll provide a prompt and professional resolution.
If you are unable to get back to one of our Dixons Travel Stores in the UK, please visit one of our UK Currys or Currys.digital stores.
If we refer you to the product manufacturer for service or repair, this is because they are our agents for the products and have been chosen because they are best placed to help our customers with queries.
Where can i get spare parts from?
We have over 1 million spare parts and accessories. Log on to www.partmaster.co.uk or call 0844 800 3456
Can I still benefit from FREE recycling?
When you buy a new electrical appliance from us, we’ll recycle your old product for free. We will deal with the old product in an environmentally responsible manner at no cost to you. See Terms and Conditions for more information.